SOP I Partnership Questions:: All Contact Reasons

Partnership Questions: All Contact Reasons

Standard Operating Procedures

This SOP covers the end-to-end process for handling partnership questions from other brands, sponsors, and social media personalities that would like to collaborate with Destify and promote our services and marketing. This can also be used when someone reaches out about providing donations.

Owner: Client Experience

Last Updated: 03-09-26

Field	Details
Applies To	PQ: Brand Partnership Inquiry, PQ: Donation Request, PQ: Press Inquiry
When to Use	Questions or inquiries from brands, sponsors, influencers, and other 3rd parties that wish to collaborate, advertise, or make donations
Tools	HubSpot
Category	Partnership Questions
Team	Marketing

What’s Covered

1. Overview

1. Overview

This SOP covers general Partnership Questions. These are questions or inquiries that will need to be cascaded to our Marketing team when received. Please take a second to review the contact reasons below, as well as the steps needed to be taken.

Contact Reasons:

Partnership Questions::Brand Partnerships (Collaboration)

Guest or brand reaches out to collaborate with the resort/Destify

Partnership Questions::Influencer (Collaboration)

Guest or influencer reaches out to collaborate with the resort/Destify

Partnership Questions::Donation Request

Guest reaches out about donations

Partnership Questions::Press Inquiry

An individual reaches out about a press inquiry

Step 1: Send the snippet GX - Marketing Partnership Question
Step 2: Assign the ticket to Marketing in HubSpot.
Step 3: Ensure the ticket status is set to either New or Waiting on Us.