My Payment isnt showing on my dashboard
If you have recently made a payment and received a confirmation or receipt, but the payment is not yet appearing on your dashboard, we are here to help.
What This May Look Like
If you have received a payment confirmation or receipt and see that the amount is pending or has already been pulled from your bank account or credit card, but your dashboard does not yet reflect the payment or updated remaining balance, the payment may still be processing, or there may be an issue.
In many cases, payments can take additional time to fully process. This delay can cause your recent charge not to appear on your account right away. So no need to panic. It's always best to contact us first to learn more.
What to Do Next
If your payment is not showing on your dashboard, please contact us so we can look into it for you.
You can reach us by:
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Phone: 844.948.3911
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Contact Form: Submit a quick message through our contact form, and our team will follow up with you within 24 hours
When reaching out, please have your payment confirmation or receipt available, as this will help us resolve the issue more quickly.