Refunds

 How Refunds Are Processed

 All refunds are returned to the original form of payment used at the time of booking.

• Refunds are issued back to the original payment method

• Even if the credit card used is no longer active, the refund can still be processed as long as the original bank account remains open. In these cases, the refunded amount is typically routed back to the associated bank account.
  

• If we cannot issue the refund back to the original account we can issue a check for the refunded amount. Please note this process can take up to 2 weeks or more to process, We would prefer to avoid this method as it takes much longer for you to get your funds back. 

 Refund Eligibility

 Refunds may be issued under specific circumstances, including the following:

• Refunds can only be applied to the original form of payment

• If a room was never booked because the resort was sold out, guests are eligible for a full refund, including any deposits made. This does not apply to rooms that canceled for outside reasons. 

• All refunds are reviewed on a case by case basis. 

 Refund eligibility may vary depending on booking terms and resort policies. If you have questions about your specific reservation, please contact us directly.

 Card Verification for Refunds

 To avoid delays or customer service issues, we may ask you to confirm the last four digits of the credit card used for the original payment before processing a refund. This helps ensure the refund is applied correctly and securely.