Price Matching Policy
what to do if you find a lower rate after booking.
Price Matching Policy
We want you to feel confident that you received a great rate on your reservation. If you find a lower price after booking with us, you may be eligible for a price match by following the guidelines below.
Booking Requirement
To request a price match, your room must already be booked and confirmed with us.
24 Hour Request Window
Price match requests must be submitted within 24 hours of your original booking.
If you are outside of the 24 hour window, please do not hesitate to reach out to us. While we may not always be able to apply a formal price match, our team will always do our best to help you secure the best possible rate or explore other ways to assist you.
Eligible Offers
The lower price must match the same:
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Resort
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Room type
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Travel dates
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Number of guests
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Inclusions
Non-Eligible Offers
We are unable to price match:
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Membership based or loyalty program rates
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Rates that require login or special access
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Offers using membership points or rewards
How to Submit a Request
Please provide:
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A screenshot of the lower rate
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A direct link to the website where the rate is listed
Our team will review the information and let you know if the price match qualifies.
Still need assistance? Here's how to reach us
- Contact us here, or for urgent requests, please call us at 844-948-3911
- Manage your booking details through your Dashboard